Refund policy

We make things we're proud of, and we stand behind them. If something arrives wrong or broken, we'll sort it — no faff, no forms, just send us a message.

What we cover

We offer a full refund or replacement on:

Items sent incorrectly (wrong size, wrong item)
Products that arrive damaged or defective

Requests must be made within 30 days of your purchase date.

How to get in touch

Drop us an email at hello@brokencompassclub.com with your order number and a quick description of the issue. We'll get back to you within 2–3 working days.

Care & longevity

Your gear will last longer if you treat it right. Follow the washing and care instructions included with your order — they're there for a reason, even if the label is small and slightly impossible to read.